Sous-trai­tants.

Servers, file storage (S3), CDN, inbound email and background jobs.

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Everything you store in the service: profile, trips, photos, documents and logs.

Primary database for account, trip and content data.

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Profile, trips, chat, recommendations, document metadata and settings.

Noma – travel assistant, plan suggestions, journal drafts and categorisation.

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Messages you write to Noma, trip context (destination, dates, plans) and image descriptions. Text from travel documents you upload, without national ID numbers, account numbers or the machine-readable zone of passports. The description of bank transactions from Tink, without account and card numbers and never person-to-person transfers. First name and age group (children: age) of the participants in the trip. Your home city and country. The latest messages in the trip’s Noma channel, also from the others in the trip, and the first name of whoever is responsible for a task. When the question is about them: the address of the accommodation, booking references from the trip documents and your location, rounded to about 100 metres.

Supplementary text generation in some AI features.

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Text prompts and trip context.

Automatic photo moderation, text recognition (OCR) in travel documents and caption suggestions.

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Image content and document scans you upload.

Image understanding: moderation and description of photos, images and documents you send to Noma, and fallback for video analysis.

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Image content and videos you ask Noma to analyse. Identifiers such as passport numbers are removed before analysis.

Watches travel videos you share with Noma (picture, audio and on-screen text) to find places and tips.

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The video link, its title and description, and anonymised comments. Not used to train Google’s models.

Fetches title, description and public comments for YouTube videos you share with Noma.

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The video ID. No information about you is sent.

Fetches the public caption, transcript, comments and video stream for TikTok, Instagram and Facebook links you share with Noma.

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Only the link to the public post. No information about you is sent.

Translating content inside the app.

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The text being translated.

Reading out phrasebook entries and Noma replies (text to speech).

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The text being read aloud.

Voice conversations with Noma: turns speech into text, runs the conversation and answers with a synthetic voice. ElevenLabs uses a language model from its own sub-processor for the conversation.

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Microphone audio while the conversation is running, what is said, your first name and trip context (trip name, cities and dates). We turn off audio recording at ElevenLabs.

Travel advice in the country check: searches the web, official sources first, for entry, health and safety advice and other things you need to know about the destination. “The area”: a guide to the neighbourhood you stay in.

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The country you live in, the destination (country and city), today’s date, how many days the trip lasts and your language. For “The area” only the neighbourhood your accommodation is in, the city and the country, never the address, and your search term when you search for something there. Never your name, email or anything else that identifies you. Not used to train Anthropic’s models.

Map rendering, place search and route calculation.

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Coordinates and search terms. We block Mapbox telemetry inside the app.

Place details, opening hours and geocoding for the trip planner.

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Search terms and coordinates. Not linked to your Google account.

Geocoding and lookup of addresses and place names.

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Search terms and coordinates.

Map tiles (OpenStreetMap data) for the From → To map in the travel book.

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Your IP address and the map area you view, when you open the map in the Book Studio. For printing only the map area. Access logs are anonymised and deleted after 7 days. May pass through Cloudflare.

Elevation data that gives the landscape colour and relief on the maps in the travel book.

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Your IP address and the map area you view, when you open the maps in the Book Studio. For printing only the map area.

The railway on the From → To map in the travel book when you have chosen train (OpenStreetMap data).

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Only the coordinates of the two places. The request comes from our server, so BRouter does not see your IP address.

Weather forecasts and climate data for your destinations.

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Destination coordinates. No user identifier is sent.

Flight status in Noma Live and the Noma chat: delays, gate and baggage belt.

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Flight number and date. Nothing about who is asking.

Places and events in older Noma suggestions, only when the service is enabled in the environment.

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Search terms and city. Nothing about who is asking.

Subscriptions, printed travel book purchases and payouts to local guides (Stripe Connect and Financial Connections).

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Name, email, payment metadata and – for guides – bank and identity data that Stripe handles directly.

Fetches bank transactions for the travel budget when you connect your bank yourself.

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Transactions (amount, date, description) and account references.

Product analytics, session replay, error tracking and feature flags.

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Usage patterns, page views, device and browser info, error messages and a pseudonymous user ID. To monitor Noma’s quality: the questions you ask Noma and Noma’s answers (from the AI model and from the trip data), which may contain trip details and first names in your travel group. Text from documents and attachments you upload is not sent.

Simple, cookie-free traffic statistics.

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Page views, referrer and coarse device info. No cookies and no personal profile.

Sending confirmations, invitations and notifications.

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Email address, name and the contents of the notification.

Receives email you forward to your trip’s own address so bookings are imported automatically.

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The full email with attachments, including booking and passenger details.

Flight booking directly in the app.

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Passenger name, date of birth, gender, contact details and itinerary.

Accommodation search and booking.

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Guest name, contact details and booking details.

Accommodation search and booking. The search field in “Find a place to stay” is Booking.com’s own, loaded in a frame inside the app; the booking itself happens at Booking.com.

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The destination, dates and number of travellers you search with, IP address and browser information. Anything you enter at Booking.com is covered by their own privacy policy.

The affiliate network that measures that the click came from NomadMapper, so we can receive commission for the referral.

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IP address, browser information, which page you were forwarded to, and a placement code identifying where in the app you clicked. No names, email addresses or trip content.

Affiliate and referral partners. You complete the purchase with the partner, who is then an independent controller.

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Search parameters passed along in the link. Anything you enter on the partner’s site is covered by their own privacy policy.

Printing and shipping physical travel books and postcards.

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Delivery address, recipient name and the contents of the product you order.